Terms and conditions

1. General

These general terms and conditions apply to all quotes, offers, orders, rentals, services and agreements of Sinnergy / Graphics in Motion (CoC 51724162, VAT NL001798723B90), hereinafter "Sinnergy".

Sinnergy supplies and rents hardware, such as SSD storage and network equipment, and provides services, exclusively to businesses and professionals. Consumers are not served.

Deviations from these terms are only valid if they have been agreed in writing. The general terms and conditions of the customer are expressly rejected.

2. Quotes and prices

A quote contains an indicative price, based on the estimated number of hours and/or the applicable day rates.

• Changes or deviations are not included in the quote.
• All rates are exclusive of VAT, unless stated otherwise.

Day rates are determined on the basis of current market conditions and may differ per type of hardware. We kindly ask you to take this into account when planning activities or projects that make use of the hardware we supply.

3. Services

In addition to hardware, Sinnergy provides services, such as data handling and migration, and network consulting and installation. Services are agreed on the basis of a quote, which states the scope of the work, the planning and the applicable rates.

• A service agreement is formed when the customer accepts the quote in writing, including by email.
• Additional work or changes to the agreed scope are only carried out after mutual agreement and are charged in addition, at the agreed rates.
• The customer provides all information, access and materials that Sinnergy requires in good time. Delays caused by the customer may affect the planning and the final price.

Sinnergy performs its services with due care and to the best of its ability. Unless expressly agreed otherwise, this constitutes an obligation to use best efforts and not an obligation to achieve a specific result. Wherever possible, Sinnergy makes its work measurable, for example by means of agreed specifications, test results and measurements.

4. Orders and cancellation

An agreement is formed when Sinnergy confirms the order, or when the customer completes the ordering process and payment. Pre-orders cannot be cancelled once placed. For rentals, see section 9. For services, see section 3.

5. Payment

Payment is made in advance through the payment methods offered in the webshop, which are processed by Mollie, unless agreed otherwise in writing.

For invoiced orders, payment must be made within the payment term stated on the invoice. If the customer fails to pay on time, the customer is in default by operation of law. Sinnergy is then entitled to charge statutory commercial interest and reasonable collection costs.

6. Delivery, shipping and returns

Delivery times are indicative and are not strict deadlines. Goods are shipped via PostNL or DHL, or can be collected by arrangement. The applicable shipping costs are shown at checkout before payment.

Risk passes to the customer upon delivery or collection. The customer is asked to inspect the goods upon receipt. Returns are handled in accordance with the return conditions stated on the product page and in the order confirmation.

7. Retention of title

All delivered goods remain the property of Sinnergy until the customer has paid all amounts due in full.

8. Warranty and complaints

New hardware sold by Sinnergy carries a warranty of one year from the date of delivery, in line with the manufacturer's conditions. Under the warranty, Sinnergy repairs or replaces the defective goods at its discretion. The warranty does not cover damage caused by improper use, drops, liquids, unauthorised repairs or normal wear.

Complaints must be reported to Sinnergy in writing within 8 days of delivery, or of discovering the defect, together with a description of the problem. After this period the goods are deemed to have been accepted.

9. Rental

Equipment can be collected from 14:00 on the day of collection and must be returned by 12:00 on the day of return. Earlier collection is sometimes possible; please contact Sinnergy in advance if you wish to collect before 14:00, and Sinnergy will confirm whether this can be arranged. Each period of 24 hours counts as one rental day. The renter states the intended collection and return times when booking. No deposit is charged. Equipment is collected and returned at the agreed location, and a valid ID must be shown upon collection.

• On collection, the renter checks the equipment. Defects that are not reported at that time are deemed not to have been present.
• The renter may cancel free of charge up to 48 hours before the agreed collection time. After that, the full rental amount is due.
• The renter is liable for loss of or damage to the equipment during the rental period, including the costs of repair or replacement.
• If the equipment is returned after 12:00 on the day of return, Sinnergy charges the day rate of the equipment concerned for each period of 24 hours started, in addition to the agreed rental amount.
• The renter insures the equipment against loss and damage during the rental period, or bears this risk themselves.
• The equipment may not be sublet or lent to third parties.
• The renter uses the equipment with due care and in accordance with its intended use.

10. Liability and data loss

To the fullest extent permitted by law, Sinnergy is not liable for any damage suffered by the customer or by third parties, whether direct or indirect, including lost profit, production delays, loss of data and damage resulting from the use of, or the inability to use, goods or services supplied or rented by Sinnergy.

Should Sinnergy nevertheless be held liable despite the above, its liability is limited to the invoice amount of the order concerned, or to the amount paid out under its insurance in the case concerned if that amount is higher.

Sinnergy / Graphics in Motion is not liable for any claims relating to loss of data as a result of (drop) damage to hardware. In the event of hardware problems or loss of files, Sinnergy offers a data rescue service at market-standard prices.

Nothing in these terms limits liability in the event of intent or deliberate recklessness.

11. Applicable law and disputes

These terms and all agreements with Sinnergy are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.

12. Contact

Sinnergy / Graphics in Motion, CoC 51724162, VAT NL001798723B90. You can reach us via WhatsApp on +31 6 21987839 or through the contact details on this website.